The Overview

This website is operated by BSOLEFUL Ltd.

Throughout the site, the terms “we”, “us” and “our” refer to B.SOLEFUL LTD. B.SOLEFUL LTD offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and placing an order, you agree to our Terms and Conditions set out on this page. The Terms set out apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

Any new features or tools which are added to the current store shall also be subject to our Terms & Conditions. You can review the most current version of the Terms & Conditions at any time on www.b.soleful.com. We reserve the right to update, change or replace any part of the Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

Our store is hosted on Shopify Inc. They provide us with the online platform that allows us to sell our products and services to you. Our Facebook and Instagram pages are hosted by Facebook.

The Agreement

In our Agreement, we are b.soleful Ltd, and you are the person detailed on the order forms. Our agreement is made on the date we deduct payment from you based on the details of which you provided on the order form. Our Agreement includes all correspondence from us to you and the descriptions of the goods as provided by us on our website or otherwise.

This website contains information about our goods which you will need to know before you place your order including descriptions of our goods, current prices, and delivery costs. The information about the goods on our website constitutes an "invitation to treat" and is not a contractual offer from us which you may accept. This means that we reserve the right to correct any errors in that information without liability to you. It also means that in no circumstances will we be contractually bound to supply you with goods based on any incorrect information, even if that information is repeated in your order.

The Transaction

You are able to browse the website and select all of the products available to purchase. You are required to complete the order form process on the website and follow all instructions given. b.soleful may acknowledge receipt of your order on our website or by email. This is not our acceptance of your order, but confirmation that it has been received.

Unfortunately, we are not able to honour sales for products priced incorrectly online. Please note that completion of the online checkout process does not constitute our acceptance of your order. Our acceptance of your order will take place only when we dispatch the product(s) or commencement of the services that you ordered from us. The contract between us will consist of (1) these terms and conditions together with our terms of use and privacy policy, (2) your order and (3) our acceptance.

If your chosen products are in stock your order will be processed. We will deduct the price payable for your chosen products from your nominated credit card and we aim to dispatch your products within 72 hours. Please allow up to 20 days in any event.

b.soleful aim to process each order as quickly as possible. Each payment goes through a security check to help prevent possible fraud. If an order is high risk, we have the right to ask you for further information or cancel the order. To remove this risk, please ensure your billing address matches the details on your credit/debit card.

If your order has not been received within 20 days of our confirmation, please get in touch with us at contact@bsoleful.com and we will track the order with the courier.

After this period of time, you have the option to cancel your order where we will refund the price you paid once we receive the returned item. Alternatively, we will extend the delivery time period. Should you request a refund, we will refund the same payment method used to take the order.

b.soleful have the right to cancel the order if the goods are no longer available. In addition, we may cancel the order if one or more of the goods were listed with an incorrect price due to a typographical error or an error in the pricing information received by our supply chain.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to mainland UK and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

Returns must be sent back with a returns form including your order number, your name, product details and reason for return. All items must be returned in their original packaging, unworn and undamaged. Returns must be packaged in waterproof packaging with the returns address clearly marked on the parcel, b.soleful does not refund packaging costs for the return. We request that customers do not tape, mark or write on product boxes or packaging. Failure to follow these instructions may result in a delay in processing your return. If you have not received a returns form with your order, please download a form from the delivery and returns section of the website.

Please note that any promotional items, whether won or received together with an original purchase do not qualify for a refund.

For items purchased that include a free promotional item and the item is returned for a refund, the customer is expected to return the promotional item together with the original item bought otherwise the retail price of the promotional item will be deducted from the refund amount.

Under the Sale of Goods Act 1979 we reserve the right to refuse a refund claim for reasons already stated in our terms and conditions.

The Delivery

You will become the owner of the goods upon delivery to you. The goods will be held at your own risk and we will not be liable for their loss or destruction.

If the goods are damaged or the delivery is incorrect as per the order, you must notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question. In doing so, we will aim to make good any shortage or non-delivery, replace or repair, at our option, any goods that are damaged or defective. We may refund you the whole or part of the amount paid by you for the goods in question in whatever way we choose.

International Customers

For international customers, you are responsible for observing and complying with all applicable regulations and legislation which affect your purchase and subsequent use of our goods. This includes obtaining all necessary customs, import or other permits to purchase goods from our site. Certain national laws may prohibit the importation or exportation of our goods.

We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Please note that we cannot be held liable if customers do not make us aware of an incorrect delivery address following receipt of the confirmation email. 

If the address is incorrect, please contact our Customer Services team at contact@bsoleful.com

To the extent that law permits us to do so, we exclude all our liability to you for any direct, indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem relating to the goods you buy from us, other than what is stated above.

If a court does decide we are liable to pay you compensation, that compensation will be limited to the amount paid by you for the goods in question.

Please note that nothing in this section of these terms and conditions (or in any other section) is intended to limit any rights you might have as a consumer or other statutory rights that may not be excluded by law, nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence of for fraudulent misrepresentation.

Additional points:

  1. Events Beyond Our Control
    We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
  2. Invalidity
    If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
  3. Privacy
    You acknowledge and agree to be bound by the terms of our privacy policy.
  4. Third Party Rights
    A person who is not a party to this contract has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
  5. Governing Law
    The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
  6. Entire Agreement
    These terms and conditions together with our terms of use and privacy policy, your order and our acceptance set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any salesperson on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Except for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Accuracy of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

Any typographical error or omission in any sales literature or price list acceptance of offer or other document or information issued by us is subject to amendment by us where reasonable in all of the circumstances to do so.


The Pricing

Prices for our products are subject to change without notice. 
We reserve the right at any time to modify or discontinue any product (or any part or content thereof) without notice at any time. 
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the product. 

Please know that the price quoted for our product is VAT inclusive.

Affiliates, Promotions and Discounts

Before using any promotion and/or discount codes please ensure that you have read our Terms and Conditions.

Our discount and promotion codes, as advertised on www.bsoleful.com, are applicable to Full Price items only, unless otherwise stated on the Terms and Conditions or in the details of the discount code or promotion. A discount or promotion code can only be redeemed once per customer, unless specifically stated otherwise. Discount and promotion codes cannot be used in conjunction with any other offers, unless stated otherwise. 

b.soleful sometimes offer discounts and promotions through third parties and affiliate programs. Specific terms and conditions for each code will be noted on the relevant website. 

Unless noted otherwise, these offers cannot be used in conjunction with any other offers, sales, or discount codes and cannot be redeemed after purchase has been made. 

Third-Party Links

Certain content, products and services available via our website may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with b.soleful. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. 

The Summary

b.soleful will not be liable to you or be deemed to be in breach of this Agreement by reason of any delay in performing or any failure to perform any of our obligations if the delay or failure was due to any cause beyond our reasonable control. Without prejudice to the generality of the foregoing the following shall be regarded as causes beyond our reasonable control:

Import or export regulations or embargoes;

Acts restrictions regulations bye-laws prohibitions or measures of any kind on the part of any governmental parliamentary or local authority;

An act of nature such as an explosion, flood, tempest fire or accident;

A war or threat of war sabotage insurrection civil disturbance or requisition;

Strikes, protests, lock-outs or other industrial actions or trade disputes (whether involving employees of us or of a third party);

Power failure or breakdown in machinery.


Any questions about our Terms & Conditions, please email contact@bsoleful.com.