FAQ + Returns

Orders

Ordering from b.soleful couldn't be easier. Simply find the item/s you would like, select your size and colour and add to your basket. From your basket the steps to checkout are straightforward, just follow the process.

If you experience any problems our Customer Services team will be happy to help. Please email contact@bsoleful.com with your request and we will get back to you within 24 hours.

Alternatively, you will be able to place an order over the phone by September 2020. Hold tight, we’re still getting set up.

 

Payment

Our hosts, Shopify, accept most types of payment methods including credit or debit card and also Paypal.

 

Promotional Codes

If we are offering a promotional code, enter the code whilst you are on the checkout page and the discount will apply. Only one promotional code can be redeemed per transaction, please check the terms and conditions of the code you are using for any restrictions.

 

Price Match

We regularly review our prices to ensure we offer you the best deal we can. We know that price is important, which is why we will match any lower price you find elsewhere for the same product. We may even beat it – email us at contact@bsoelful.com.

 

Delivery

We offer Standard UK Shipping for £2.95 and £5.95 for Next Day delivery for all items ordered before 3.30pm.

Whilst we find our feet (the irony) and launch our new brand, we only offer delivery to the UK. We are working hard with our logistics partners to offer International shipping in the coming months. We aim to have this option available to our customers by October 2020.

If you are based outside of the UK and would be interested in purchasing 5 or more styles, please email contact@bsoleful.com and we will arrange a delivery option.

All orders are processed within 3 working days. During sale seasons orders might suffer a slight delay due to an excessive amount of orders being filled out. Bsoleful will not be held responsible for a delay in shipment caused by weather conditions or any other circumstances beyond our control.

 

Returns

Items purchased online (full price, sale, discounted and sale items) can be returned to our Office for a refund or exchange within 28 days of the dispatch date. We’re happy to exchange for a different size or colour if possible.

Please send returns via post to: b.soleful Website Returns, Asiatic Building, Dalmeyer Road, NW10 2DA

We require a returns form or proof of purchase. All returned items need to be in an unworn condition and in their original packaging.

Please complete the returns form enclosed in your order, including reason for return or exchange. To help us process your returns and exchanges quickly and efficiently, please ensure all requested information is provided.

If for any reason you did not receive a returns form, please email contact@bsoleful.com and we will send you a copy of our returns form. Please make sure you include your order reference number (Example: ORDER:001 - this can be found on your order confirmation email), your name, email address, item(s) to be returned or exchanged, and reason for the return. 

We would also recommend you take a photo or photocopy of the returns form/proof of purchase for your records.

Return postage costs are the responsibility of the customer, unless your product is found to be faulty after an inspection by our in-house Footwear Technician. In this case, we will refund your postage costs. 

We would advise you use a tracked delivery service to post your items, as unfortunately we cannot accept responsibility for items lost. Please retain your postage receipt or tracking number until your refund has been processed. 

If you have returned your item/s for a refund, this will be processed within 10 working days of receipt of your item in our warehouse. Once your refund is processed, you will receive a notification email. Please note all refunds will be completed to the original method of payment. These conditions do not affect your statutory rights.

The returns address is:

B.Soleful Website Returns, Asiatic Building, Dalmeyer Road, NW10 2DA

 

Influencers

Thank you so much for your interest in working with us. If you want to feature on our social media pages, we repost the best shots we find on social. Tag us @b.soleful_ 

For PR requests, please reach out to contact@bsoleful.com